Demand is up; headcount is flat.
More cases, returns and requests, the same people, and the budget rarely follows the work.
Activate AI · Optimise
Do more with the team you have. Without the big programme.
Demand keeps rising and headcount doesn’t. AI takes the repetitive work out of your processes, measured in your own management accounts.
The operating problem
More work, the same team.
The work that clogs the middle.
Checking, summarising, drafting, chasing, re-keying: where the days go.
Systems that make every change a project.
Every improvement needs a supplier, a change request and a budget line, so small fixes never get made.
What changes
Five things you will see in the numbers.
Measured against a baseline agreed before we start.
Faster cycle times
A case, return or report finished in hours, not days, a person’s time going on the judgement.
Right first time
Joined-up information, so fewer cases come back round.
Less rework and re-keying
Details move between systems without being typed again.
Lower unit cost
Each transaction takes less effort and costs less, and it shows in your management accounts.
Lower contact demand
People stop ringing to ask where things are.
How it works, stage by stage
01
Priorities Session
Your top three processes, worked live.
The people who own the work take your three biggest bottlenecks live with AI and agree the order. A written assessment, before committing to anything.
How we measure it
Six measures, all from your own numbers.
Baselined in the diagnostic and reported as we go.
Cycle time
How long a case, return or report takes.
First-time resolution
How often the answer is right first time.
Rework and re-keying
Work done twice, or re-keyed by hand.
Unit cost
What each transaction costs in time and systems.
Contact demand
Calls, emails and visits on the changed journeys.
Running cost
What the systems cost to run, AI included.
What we measure
We measure what the work changes.
We do not claim satisfaction scores; they move for reasons unrelated to the service.
How we price
Three commercial models.
01
Fixed fee per process.
Scoped after the diagnostic, a known cost per process, for working capability rather than a report.
02
A share of measured savings.
An agreed percentage of the saving measured against the diagnostic baseline. No measured saving, no fee.
03
Hybrid.
A reduced fixed fee plus a share of the saving above baseline; most common for larger programmes.
The fee is agreed before the build starts; AI usage is billed to you directly at the provider’s rates, with no mark-up.
Proof
Measured results from work done.
8 weeks
For a housing association to reach a secure, governed cloud foundation, AI-ready.
On budget
Against the budget set at assessment, every governance gate passed on the client’s criteria.
~3 hours
Saved per person, per working day, across a trial group at a national transport body in their own Microsoft 365 environment.
~3×
Reduction in AI running cost at the same transport body, by measuring each use and choosing the right tool.
Keep reading
What to do next
Start with the Priorities Session. Your three processes, worked through.
Bring your top three bottlenecks; leave with the order to tackle them and what each should return.
Or email contact@joinscout.org