Fixed price.
We scope the outcome and agree the price; the delivery risk sits with us.
Core systems at or beyond end of life, conflicting data fragmented across teams and vendors, integrations that make change risky, and teams split between running the service and delivering change.
The order matters
Sort the data out first. Everything else rests on it.
Five things your board is asking for, all resting on the same data.
What residents experience
Easier to deal with you, nothing repeated, less contact demand.
What it costs to run
Fewer systems, older ones switched off, a bill that goes down.
How much you can deliver
Decarbonisation, hazard timescales and financial resilience arriving together, with too few people to do the work.
Whether your team can run it
Self-sufficient in your technology and data, if you want to be.
Whether you can prove it
Evidence from the work itself, in the formats the regulator asks for.
Done out of order, the work gets redone.
Why it matters now
More to report, more often.
Evidence you can produce when asked.
Under WHQS 2023 a home with missing assessments is recorded as non-compliant, even a home in good order. As at 31 March 2025, 48% of homes across Wales were recorded as compliant and 30% as non-compliant, with missing and inconsistent assessments among the reasons, and from 2025–26 results are published for each landlord.
In Wales
Thirty-nine of the 44 elements go into the statistical return; the other five rest on your own records.
Since 1 April 2026 hazards including damp and mould have set timescales, with the first quarterly return due end of June 2026, response times published, and a written plan for the tenant within five working days where a hazard cannot be remedied in time.
From October 2026 the Compliance Monitoring Report is annual and covers the digital infrastructure in your stock and digital inclusion.
A home does not pass while any Category 2 damp hazard remains, and any Category 1 hazard fails the dwelling.
The property test
Take the test. One property, five minutes.
Tick what you could answer from your existing systems, not a person.
You could answer 0 of 10 from a system.
What we do
We put your customers, teams and technology in a better place.
One place your numbers come from
Every figure traceable to source, and reporting no longer assembled by hand.
Repairs, voids and arrears
First-time fix, void turnaround, arrears and contact demand on one screen, from the same data the regulator sees.
Residents and customers
Easier to engage and communicate with you, with nothing repeated, because the information is joined up.
Compliance evidence
Produced by the work itself, in the formats the regulator asks for.
Lower running costs
Fewer systems doing overlapping jobs, older ones switched off.
A team trained during delivery
Your people learn the system as it is built.
The outcomes
The outcomes we measure with you.
Measured at assessment, then again with you, against your numbers.
Evidence on demand
Compliance returns straight from your data.
Fewer systems, lower cost
Overlapping systems brought together and older ones switched off.
Less effort for residents
Services people complete themselves, without repeating what you already hold.
A team that can run it
Capability in your organisation, not dependence on ours.
What we measure
Better data can make a published number look worse before it looks better, because you have found problems your peers have not looked for. We measure what the work changes.
The reference client
The assessment that became the roadmap their Board trusted and funded.
A housing association of around 8,000 homes knew where it wanted to get to but had no route its Board could get behind. The result: a sequenced three-year data and technology change programme that stayed on plan and on the budget set at assessment.
8 weeks
To a secure, governed cloud foundation in their own Microsoft Azure environment.
12 weeks
To a single trusted source of data, in daily use.
On budget
Against the budget set at assessment.
40+
Staff training to become data and AI enabled, and self-sufficient with their technology.
“Two earlier pieces of strategy work told us where we wanted to be. The detailed discovery completed by the Scout team was the first thing that told us the order, what it would cost and what we could stop spending on, and the Board funded the programme on that basis. Over three years the plan and the number have held, and the people running the platform are ours.”
Executive Director, a housing association
Trusted by
Talk to us about your data.
Tell us what your regulator, your board and your residents are asking for, and we will tell you what it would take to answer it from your own systems.
Book the Priorities Session
No cost, no commitment. Or take the five-minute property data test above.
How the engagement ran, stage by stage
01
Where they started
Ambition, but no route to funding or delivery.
A Welsh housing association of around 8,000 homes wanted a single view of the customer and the home, with core systems at end of life. Two earlier strategies described the destination; neither gave the Board a sequence or a cost.
Why us
What you’re buying.
We build it, and we own the outcome
The sector’s constraint is capability, not appetite. The people who design it build it, with a named technical lead accountable throughout.
Something usable early
Every stage lands something you can use. At our reference client the cloud foundation was handed over in eight weeks.
Your data outlives your systems
The data layer stays yours, whatever you decide later about your housing management system. We are a Microsoft specialist, independent of housing systems.
You could run it without us
Everything is documented and handed over as we go, and we upskill your teams along the way. Our reference client could run it themselves. They stayed with us by choice.
AI-native: smaller senior teams, better-checked work
AI does the high-volume work and senior people make the judgement calls. Nothing AI-generated reaches you without a named engineer signing it off.
10x is our delivery method.
How 10x worksThe practical reassurances
One team, start to finish.
We hold the contract and do the work; the people you met are the people in the room.
Cyber Essentials Plus certified.
Independently tested. Security and privacy designed in from day one.
Buy through frameworks you already use.
G-Cloud, Digital Outcomes and Specialists, and Sell2Wales.
Welsh, built in from the start.
Welsh as a first-class language to Welsh Language Standards, and accessibility to WCAG 2.2 AA. Not language policy, translation or language planning: that is somebody else’s work.
Pragmatic.
We’d rather switch something off than build something new.
Cyber Essentials Plus certified.
Book the session
We invite you to a Priorities Session. Something useful before you commit.
A strategic session with your leadership team on your top three priorities: what’s in the way, what to do first, and what each step should return.
We do the research before we arrive. You leave with a written summary that is yours whatever you decide.
Let’s talk about your data, and we’ll share what’s possible.
Scout: a Welsh company, Cyber Essentials Plus certified, on G-Cloud, Digital Outcomes and Specialists, and Sell2Wales.
Or email contact@joinscout.org