What the engagement delivered, in numbers.
Legacy systems across the judiciary estate integrated through one canonical core data model.
ITIL-aligned live service management by a security-cleared team.
A six-person team led by Scout’s founder, then CTO and founder of the firm that delivered it.
API and file-based integration on Microsoft Azure, connected to the department’s digital services.
The same person, described twelve different ways.
Core information about people, cases and events lived in more than a dozen systems built at different times to different definitions. Every integration was a bespoke join, and every report needed someone who knew which system held the definitive record.
What this shows
A canonical data model is the cheapest way to stop paying for the same integration many times over.
Security-cleared, round-the-clock service management is a discipline, and it transfers between sectors.
Systems do not need replacing to be integrated well: the sources kept working while the joins between them stopped being one-offs.
“The same case, the same person, described a dozen different ways across a dozen systems, and every report depended on someone who knew which system held the definitive record. One agreed definition, mapped from every source and tested, changed that. And it was run as a service, around the clock, by people who were cleared to do it.”
Head of Digital Delivery
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